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Quartz Chambers – Client Feedback Survey Results

 

(Nottingham, 27 April 2021) Quartz Barristers – the national barristers chambers based in Nottingham – announces today the results of its 2021 feedback programme.

Headline results

Out of ten, we rated:

Paul Wright, CEO of Quartz, said of the results:

“We’re proud of what we’ve achieved but the feedback is that there’s more to be done. We are keen to continually improve so wrote to everyone who’d instructed us over the past year in order to get a fully rounded view of our performance. Engaging in an open dialogue was key to make way for improvement and the survey heard from both direct access clients, as well as our instructing solicitor clients.

“Continuing to improve and develop our client service and our offering is a priority to our practice and gathering this feedback (from everyone who has used our services in the past 12 months) has proved invaluable. There’s growth ahead for the business and we’re keen to make sure it’s on the firmest of foundations. Some of the quotes that have come through have shown us where we excel and what we need to be less shy about marketing.

“Having grown quickly over recent years Quartz has found its direct access model is attractive to clients and having a decentralised model means that a barrister is always available based near to where their clients need them.”

Quartz Chambers has previously received glowing feedback and numerous five-star reviews, a sentiment which was reflected in the latest comments received from the survey:

If you have been a client of Quartz Barristers and would like to share your feedback, please do get in touch here.

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